Refund Policy

1. Plans, Charges & Trial Eligibility

• Free Core Desk: $0; no card, setup fee, trial, or recurring charge.
• Alerts: $9 per month, charged when purchased and monthly until canceled; no setup fee or trial.
• Text-Back: $29 per month after a 30-day software trial, plus the $29.99 one-time setup and compliance-onboarding fee due at checkout.
• Starter: $49 per month. A 30-day software trial is available only after at least one paid Text-Back month.
• Pro: $79 per month. A 30-day software trial is available only after at least two paid Text-Back months and one paid Starter month.

If a Starter or Pro account is not eligible for a trial, its monthly subscription is charged when purchased. For an eligible trial, checkout and the receipt disclose the first subscription charge date. Cancel before that date to avoid the monthly subscription charge.

2. First-Month Refund (14-Day Window)

If JE Horizon is not the right fit for your contracting business, email [email protected] from your registered account email within 14 calendar days of your first paid monthly subscription charge, whether that charge occurs at purchase or after an eligible trial.

We will immediately cancel your subscription and refund that first month’s subscription payment in full—no questions asked and no retention pressure.

3. Recurring Renewals & Cancellation

• Cancel Before the Next Renewal: Use Account > Billing or email [email protected]. Cancellation prevents the next renewal.
• Subscription Continuation: Cancellation prevents the next renewal charge. You retain full platform access through the end of your prepaid billing period unless the checkout terms state otherwise.
• Subsequent Renewals: Renewal charges after the initial 14-day first-month window are generally non-refundable as software seats and telecom capacity are reserved in advance. If a technical malfunction or billing error occurred, we promptly review and issue credits or refunds under Section 5.

4. Account Setup & Compliance Onboarding Fee

A one-time $29.99 account setup and compliance-onboarding fee applies only to Text-Back, Starter, and Pro. This fee covers JE Horizon's internal account onboarding, configuration, and messaging-compliance work.

This one-time setup fee is non-refundable after we begin that internal work.

5. Technical Faults & Billing Discrepancies

We do not promise uninterrupted service, a specific message-delivery time, or a particular lead outcome. If you identify a billing error or believe a material platform failure affected a paid service, email us with the date, affected event, and description of the issue. We will investigate and, when our records confirm an eligible billing error or material service failure, issue an appropriate refund or service credit under this policy.

6. How to Submit a Refund Request

To submit an inquiry or refund request, email [email protected] with:

• Your registered business name and account email address
• The date and amount of the charge you are requesting a refund for
• A brief description of your request

Refund requests are reviewed within one (1) to two (2) business days. Approved refunds are credited directly to the original payment card via Stripe and typically appear on your billing statement within 3–7 business days depending on your financial institution.

7. Resolution Before Bank Disputes

We are committed to fair and responsive customer service. If you have an inquiry regarding a charge, please email our support team first before initiating a bank chargeback or dispute. We promptly resolve valid refund and cancellation requests without the administrative delays associated with card-issuer investigations.