Question 1

How much does JE Horizon cost?

Accepted Answer

Free Core Desk is available at $0. Check the current Line pricing page for other tiers; customer Text-Back and carrier approval are in progress.

Question 2

Is there a free trial?

Accepted Answer

Check the current pricing and signup terms for trial availability. Free Core Desk is $0.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. Cancel directly from your account dashboard. Your subscription stays active through the end of the current billing period.

Question 4

Where does my data live?

Accepted Answer

Postgres on our Fly.io cluster in the United States, scoped per business. Every query is filtered by your business_id. We never train models on your customer data.

Question 5

What are the AI guardrails?

Accepted Answer

AI never promises exact pricing unless configured, never confirms a technician without a real calendar slot, never diagnoses beyond basic triage, always respects quiet hours, and always escalates emergencies to the owner.

Question 6

Which trades does JE Horizon support?

Accepted Answer

HVAC, plumbing, electrical, roofing, landscaping, painting, pest control, garage door, fencing, concrete, flooring, restoration, remodeling, and 15+ other blue-collar trades. The price book auto-fills national 2026 starter rates you can edit.

Question 7

Does it integrate with ServiceTitan or Jobber?

Accepted Answer

On the roadmap. JE Horizon ships with internal scheduling first so contractors can validate the value loop without a second subscription. Export and CRM sync arrive after MVP proves it.

Question 8

How does JE Horizon compare to ServiceTitan, Jobber, Housecall Pro, and Podium?

Accepted Answer

Line offers a Free Core Desk. Compare current pricing and included features on the pricing page; customer Text-Back and carrier approval are in progress.

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