Privacy Policy

1. Overview & Legal Entity

This Privacy Policy applies to the software, web portals, and communications services operated by J.E. Herizon LLC, doing business as JE Horizon (“JE Horizon,” “we,” “us,” or “our”), including the contractor management platform accessible at cmd.jehorizon.com and related domains.

If you have questions about this policy or our data practices, please contact us at support@jehorizon.com.

2. Information We Collect

We collect only information necessary to deliver software functionality, lead capture, and notifications:

• Account & Profile Information: Contractor business name, owner name, email address, password/auth tokens, business address, and trade vertical.
• Telephony & Mobile Numbers: Contractor mobile phone numbers designated for receiving transactional lead alerts, missed-call SMS, and appointment notifications.
• Consent Records: Timestamps, opt-in method (written web opt-in or verbal phone verification), IP addresses, and affirmative consent verification records.
• Lead & Customer Communications: Homeowner contact details, voicemail transcripts, job problem summaries, and timestamps captured on behalf of contractor accounts.
• Billing Details: Payment tokens and billing metadata processed securely via Stripe. We do not store raw credit card numbers.

3. How We Use Your Information

We use collected data solely for the following business purposes:

• Delivering real-time transactional text alerts when a homeowner calls or requests service.
• Providing automated missed-call notifications, appointment confirmations, and service updates.
• Maintaining account security, multi-tenant database isolation, and billing management.
• Complying with applicable telecommunications laws, CTIA guidelines, and TCPA standards.

We never train generalized public AI models on your private communications or customer data.

4. Text Messaging (SMS) & Opt-Out Rights

Transactional text messages sent by JE Horizon are strictly operational. Message frequency varies based on shop volume (initial usage approx 10 msgs/month). Message and data rates may apply.

View our complete Verbal & Written SMS Consent Policy and Terms of Service.

5. Data Security & Storage

All application data is hosted on secure cloud infrastructure located in the United States. We implement strict multi-tenant isolation, TLS 1.3 encryption in transit, and AES-256 encryption at rest. Access to database clusters is restricted to authorized personnel.