Question 1

How much does JE Horizon cost?

Accepted Answer

One product. Starter $49/mo (SMS + inbox, 150 conversations, hard caps). Pro $79/mo (voice + quote drafts, 400 conversations). Waitlist — billed only after you accept a seat.

Question 2

Is there a free trial?

Accepted Answer

Not a public trial. Join the waitlist. Existing testers still sign in at /login. We onboard shops in small batches while the US number finishes carrier verification.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. Cancel directly from your account dashboard. Your subscription stays active through the end of the current billing period.

Question 4

Where does my data live?

Accepted Answer

Postgres on our Fly.io cluster in the United States, scoped per business. Every query is filtered by your business_id. We never train models on your customer data.

Question 5

What are the AI guardrails?

Accepted Answer

AI never promises exact pricing unless configured, never confirms a technician without a real calendar slot, never diagnoses beyond basic triage, always respects quiet hours, and always escalates emergencies to the owner.

Question 6

Which trades does JE Horizon support?

Accepted Answer

HVAC, plumbing, electrical, roofing, landscaping, painting, pest control, garage door, fencing, concrete, flooring, restoration, remodeling, and 15+ other blue-collar trades. The price book auto-fills national 2026 starter rates you can edit.

Question 7

Does it integrate with ServiceTitan or Jobber?

Accepted Answer

On the roadmap. JE Horizon ships with internal scheduling first so contractors can validate the value loop without a second subscription. Export and CRM sync arrive after MVP proves it.

Question 8

How does JE Horizon compare to ServiceTitan, Jobber, Housecall Pro, and Podium?

Accepted Answer

Starter is $49/mo with hard conversation and SMS caps. That is not cheaper than Jobber’s public entry on purpose: we include missed-call SMS and refuse unlimited telephony spending. Pro is $79/mo.

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