JE Horizon
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Legal · Last updated 2026-09-08

SMS Verbal Consent Script & Compliance Policy

Public written and verbal SMS consent disclosure for JE Horizon for contractors, operated by J.E. Herizon LLC (doing business as JE Horizon).

Published policy

This page states the published policy for the JE Horizon contractor service. For questions, contact support@jehorizon.com.

Authorized Verbal Script (Verbatim)Carrier approval pending
“Before activating JE Horizon for your contracting business, may J.E. Herizon LLC, doing business as JE Horizon, send recurring transactional text messages to the mobile number you provided? Messages may include new-lead alerts, missed-call notifications, appointment reminders, service updates, and account notifications. Message frequency varies. Initial usage is approximately 10 messages per month. Message and data rates may apply. Consent is optional and is not a condition of purchasing JE Horizon. Reply STOP to opt out or HELP for help at any time. You may also contact support@jehorizon.com. Do you agree to receive these text messages?”
Required Affirmative Response: The contractor must answer affirmatively, such as: “Yes, I agree.”

1. Program & Sender Information

  • Legal Entity: J.E. Herizon LLC, a North Carolina limited liability company.
  • Trade Name (DBA): JE Horizon.
  • Program Name: JE Horizon for Contractors — Transactional Alerts & Job Inbox.
  • Principal Address: 1930 Club Pond Rd #1061, Raeford, NC 28376, USA.
  • Support Contact: support@jehorizon.com

2. Message Scope & Permitted Content

Text messages dispatched under this campaign are strictly transactional and operational. We do not send promotional, marketing, or spam broadcasts. Permitted notifications are restricted to:

  • New-Lead Notifications: Instant alert when a new customer inquiry or intake arrives.
  • Missed-Call Alerts: Alerting the contractor when an inbound phone call was missed by the shop.
  • Appointment Reminders: Schedule confirmations and on-site technician arrival reminders.
  • Job Status & Quotes: Service updates, quote draft approvals, and job completion notifications.
  • Account Notifications: Security verifications, password resets, and critical account changes.

3. Verbal Consent Collection & Audit Logging

Written consent is recorded in account Settings after the subscriber enters a mobile number, checks an initially unchecked consent box, and selects Confirm Written Web Opt-In. Saving consent does not activate messaging. Telnyx integration is prepared; carrier approval and activation are pending. When verbal enrollment is available, the following process applies:

  1. Verbal Script Delivery: The authorized script is recited word-for-word to the contractor over the phone.
  2. Explicit Affirmation: The contractor must state a clear affirmative agreement (e.g., “Yes, I agree”). Silence, ambiguous replies, or pre-checked assumptions are never treated as consent.
  3. Consent Record: The consent method and timestamp are recorded. A saved consent record is not proof that a call connected or a message was delivered.
  4. Confirmation SMS: Following affirmative consent and carrier activation, a confirmation SMS may be sent to the phone number with clear opt-out commands.

4. Message Frequency, Rates & Non-Condition Statement

  • Frequency: Message frequency varies based on business activity and missed-call volume. Initial usage is approximately 10 messages per month.
  • Rates: Message and data rates may apply depending on the contractor’s mobile carrier plan.
  • Voluntary: Consent to receive text messages is completely optional and is not a condition of purchasing or using JE Horizon software or services.

5. Opt-Out (STOP) & Customer Support (HELP)

Standard Commands:

  • STOP: Text STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to immediately revoke consent and stop all messages.
  • HELP: Text HELP or INFO to receive assistance details and support contact instructions.
  • Email Support: You may also email support@jehorizon.com at any time with the subject “SMS Opt-Out” to have your number removed manually within 24 hours.

6. Strict Privacy & No Third-Party Sharing

We take mobile privacy seriously. Contractor mobile numbers, opt-in records, and text messaging data are strictly confidential:

No Third-Party Sharing: Mobile information will not be shared with, sold, rented, or transferred to third parties, affiliates, or data brokers for marketing or promotional purposes under any circumstances.

For our complete data privacy standards and terms, please review our Privacy Policy and Terms of Service.